Effective Date: 2025

At Veneterra, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process and safeguard your information when you visit our website www.veneterra.gr or make a booking with us.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full name

• Email address

• Phone number

• Address (if required for invoicing)

• Booking details (dates, group size, preferences)

B. Automatically Collected Information
When you visit our website, certain data may be collected automatically such as:

• IP address

• Browser type

• Device type

• Pages visited on our site

• Cookies and tracking technologies (Google Analytics, Google Tag)

2. How We Use Your Information

We process your data for the following purposes:

• To manage and confirm your booking

• To send pre-arrival and post-departure information

• To respond to your inquiries

• To improve our website performance and guest experience

• To comply with legal obligations under Greek and EU law

• For occasional marketing communication (only with your consent)

3. Legal Basis for Processing (GDPR)

We process your information based on:

• Contractual necessity – to provide the booking and accommodation you requested

• Legitimate interest – improving services and ensuring website security

• Legal obligations – tax, accounting, safety regulations

• Consent – for newsletters, cookies and marketing communications

You may withdraw consent at any time.

4. Cookies & Tracking Technologies

Veneterra uses cookies to ensure proper website functionality and to improve user experience.
We may also use Google Analytics and similar tools to analyze site performance.

For more information, please see our Cookie Policy.
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5. Sharing Your Information

We do not sell your personal information.

We may share data only with:

• Our booking system provider (Lodgify)

• Payment service providers (only if booking is paid online)

• Local service partners strictly for your stay (e.g., cleaning, transfers, boat providers)

• Legal authorities if required by law

All partners follow GDPR standards.

6. Data Retention

Your personal data is kept only for as long as necessary:

• Booking records: up to 7 years (required by Greek law)

• Email communications: 24 months

• Analytics data: according to Google retention settings

After these periods, data is securely deleted.

7. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent for marketing

• Request a copy of your data (“data portability”)

• File a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise your rights, contact us at:
[βάζεις το email σου]

8. Data Security

We use technical and organizational measures to protect your data, including:

• Secure servers

• Encrypted communication

• GDPR-compliant booking system (Lodgify)

• Restricted access to personal information

9. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated effective date.

10. Contact Information

If you have any questions or requests about this Privacy Policy, please contact us:

Email: [email protected]
Phone: +306944 826666
Location: Koundouros, Kea, Greece